Rubbish Removal Kingston Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Kingston provides rubbish removal, waste clearance and related services within its service area. By booking a collection, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, organisation or other party requesting or receiving services from Rubbish Removal Kingston.
Services means any rubbish removal, waste collection, waste clearance, loading, transportation, sorting, or disposal service provided by Rubbish Removal Kingston.
Waste means all items, materials or substances presented for collection, including mixed household waste, commercial waste, garden waste, construction and demolition waste, and bulky items.
Contract means the agreement between Rubbish Removal Kingston and the Customer for the provision of Services, incorporating these Terms and Conditions and any written or verbal quotation or confirmation.
2. Scope of Services
Rubbish Removal Kingston provides a range of waste removal and clearance services for domestic and commercial customers. The exact nature of the Services, including volume and type of waste to be collected, access arrangements, and any additional labour, will be agreed at the time of booking or quotation.
Services are provided within our designated service area, which focuses on local rubbish removal and waste collection but may be extended at our discretion. Any extension of the service area may incur additional charges, which will be advised in advance where possible.
We reserve the right to refuse to collect any waste that is hazardous, prohibited by law, incorrectly described, inadequately packaged, or unsafe to handle or transport.
3. Booking Process
Bookings can be made by telephone, email, online enquiry or any other method we make available from time to time. When you request a booking, you must provide accurate information about:
1. The address for collection and any access restrictions.
2. The type and approximate volume or weight of waste.
3. Any items that may require special handling.
4. Preferred dates and time windows for collection.
Based on the information provided, we may offer a quotation, which can be an estimate or a fixed price. In many cases, the final price is confirmed once our operatives attend the site and assess the waste and access conditions.
Your booking is accepted, and a Contract is formed, when we confirm the appointment verbally, in writing, or by attending the site and commencing the Services. We reserve the right to decline any booking at our absolute discretion.
4. Estimates, Quotations and Pricing
Any estimate given before our arrival is based on the details you provide and is not binding if the actual waste volume, type or access conditions differ from your description. Once on site, our team will confirm a final price before loading any waste.
Prices may be based on one or more of the following:
1. Volume of waste, typically measured by the load space used on our vehicles.
2. Weight of certain materials where disposal charges are weight-dependent.
3. Type of waste, including any special charges for specific items.
4. Labour time for loading, sorting and carrying waste, particularly where access is difficult or items are unusually bulky or heavy.
All prices will be quoted in pounds sterling and may be subject to VAT where applicable. We reserve the right to adjust our pricing structure and rates from time to time. Any changes will not affect confirmed bookings where a fixed price has already been agreed on site and accepted by you before the work begins.
5. Payments and Invoicing
Unless otherwise agreed in advance, payment is due in full on completion of the Services on the day of collection. We may request full or partial payment before commencing work, particularly for larger jobs or commercial projects.
We may accept payment by cash, card or bank transfer, subject to the options we make available at the time of the booking or visit. You are responsible for ensuring that sufficient funds are available and that your chosen payment method is valid and authorised.
For approved business Customers with agreed credit terms, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
We reserve the right to charge interest on overdue sums at the statutory rate applicable to commercial debts, as well as reasonable administration and recovery costs. We may also withhold further Services until outstanding amounts are paid in full.
6. Cancellations, Rescheduling and Access
You may cancel or reschedule a booking by contacting us as soon as possible. Where you provide at least 24 hours notice before the scheduled arrival time, no cancellation fee will usually be charged.
If you cancel, reschedule, or are unable to provide access with less than 24 hours notice, we may charge a reasonable cancellation fee or call-out charge to cover our costs and any lost booking time. The amount of any such charge will be notified to you at the time of cancellation or on our standard tariff.
You must ensure that our operatives have safe and reasonable access to the waste at the agreed time. This includes arranging any parking permits or authorisations required for our vehicles, as well as ensuring that entrances, hallways, gardens, and other areas are clear enough for removing items safely.
If we are unable to carry out the Services due to lack of access, safety concerns, or incorrect information, we may treat the visit as a cancellation and charge an appropriate fee.
7. Customer Responsibilities
You are responsible for:
1. Accurately describing the waste to be collected and any special requirements.
2. Ensuring that waste presented for collection is not hazardous or prohibited, unless previously agreed.
3. Separating or identifying any items you do not wish to be removed.
4. Securing any necessary permissions to access the property, communal areas or private roads.
5. Complying with all relevant local rules concerning parking and access so that our vehicles can park safely and lawfully.
If you fail to comply with these responsibilities and this results in additional time, labour, or costs, we may adjust the price accordingly or decline to complete part or all of the work.
8. Waste Regulations and Prohibited Items
Rubbish Removal Kingston operates in accordance with applicable waste management and environmental regulations in the United Kingdom. Waste collected by us is transported to licensed facilities for reuse, recycling or disposal, as appropriate for each waste stream.
You must not present any of the following for collection, unless we have expressly agreed in advance and confirmed that we can lawfully and safely handle them:
1. Hazardous waste, including chemicals, solvents, paints, oils and asbestos.
2. Clinical or medical waste such as sharps, medicines, and biological materials.
3. Pressurised containers, gas bottles or cylinders that have not been made safe.
4. Explosive, highly flammable or otherwise dangerous items.
5. Waste electrical or electronic equipment requiring special treatment, unless we have agreed to collect them on appropriate terms.
Our operatives may refuse to remove any item they reasonably believe to be hazardous, illegal to transport, or unsafe. Any such refusal will not constitute a breach of the Contract.
By using our Services, you warrant that you have the right to dispose of the waste and that it does not include any items that are stolen, unlawfully obtained, or subject to third-party ownership or disputes.
9. Service Standards and Completion
We will take reasonable care to perform the Services with due skill and attention, using appropriate staff, vehicles and equipment. Time of arrival is given in good faith but is not guaranteed, as traffic, weather or operational issues may cause delays.
The Services will be considered complete when:
1. The agreed waste has been removed from the site, and
2. We have taken reasonable steps to leave the area swept or tidy, taking into account the nature of the materials removed and the surface conditions.
We are not responsible for deep cleaning, removal of fixed installations, or repair of surfaces unless these are explicitly included in the scope of work.
10. Liability and Limitations
We will take reasonable care when operating on your premises. However, we shall not be liable for:
1. Any pre-existing damage, defect or wear and tear to property or items.
2. Minor scuffs, marks or damage reasonably incidental to moving bulky items through confined spaces where you have requested removal and access is restricted.
3. Any indirect, consequential or economic loss, including loss of profits, business interruption, or loss of opportunity.
Our total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the specific job to which the claim relates, except where liability cannot be limited or excluded under applicable law.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11. Insurance
Rubbish Removal Kingston maintains insurance cover appropriate to the nature of our waste collection and removal services. Details of our insurance can be provided on request. Our insurance does not extend to items that you have not clearly identified as valuable or fragile and that are presented as waste for removal.
12. Complaints and Disputes
If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, and in any event within 48 hours of completion of the job. We will investigate complaints in a fair and timely manner and seek to reach a reasonable resolution, which may include rectifying the issue, offering a partial refund or other appropriate remedy where warranted.
Raising a complaint does not entitle you to withhold payment for Services already provided, unless we specifically agree to such an arrangement in writing.
13. Force Majeure
We shall not be in breach of the Contract or otherwise liable for any delay in performing, or failure to perform, any of our obligations to the extent that such delay or failure is caused by events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, severe weather, road closures, traffic accidents, industrial action, acts of terrorism, or interruption of utilities.
14. Data Protection and Privacy
We may collect and process personal data about Customers for the purpose of managing bookings, delivering Services, issuing invoices and handling enquiries or complaints. We will handle such data in accordance with applicable data protection laws in the United Kingdom and use it only for legitimate business purposes related to waste removal and associated services.
15. Variations to these Terms
We reserve the right to amend or update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular Contract. We may publish updated terms on our standard communications or make them available on request.
16. Severability
If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written or verbal quotation and any other documents expressly incorporated by reference, constitute the entire agreement between you and Rubbish Removal Kingston in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in the Contract.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and Rubbish Removal Kingston agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
By booking or using rubbish removal and waste collection services from Rubbish Removal Kingston, you confirm that you have read, understood and agree to these Terms and Conditions.
